At Aura SkyPool, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book sky pool tickets, or use our services in Dubai.
Important: By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
When you book sky pool tickets or interact with our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Payment Information: Credit card details, billing address, and transaction history
- Booking Details: Reservation dates, number of guests, special requests, and preferences
- Account Information: Username, password, and profile preferences if you create an account
- Identification Documents: Government-issued ID or passport information as required for verification
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms when you connect your account
- Payment processors and financial institutions
- Marketing partners and analytics providers
- Travel agencies and booking platforms
2. How We Use Your Information
We use the collected information for various purposes to provide and improve our services:
2.1 Service Delivery
- Process and confirm your sky pool ticket bookings
- Manage your reservations and provide customer support
- Send booking confirmations, reminders, and updates
- Facilitate payment processing and prevent fraud
- Verify your identity and eligibility for special offers
2.2 Communication
- Respond to your inquiries and customer service requests
- Send promotional offers, including our 50% off first-time guest discount
- Provide information about Dubai attractions and luxury leisure experiences
- Send newsletters and marketing communications (with your consent)
- Notify you about changes to our services or policies
2.3 Improvement and Analytics
- Analyze website usage to improve user experience
- Conduct market research and customer satisfaction surveys
- Develop new features and services
- Monitor and analyze trends and usage patterns
- Optimize our rooftop pool experience and sunset views
2.4 Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, unauthorized access, and security threats
- Enforce our terms of service and other agreements
- Resolve disputes and investigate complaints
3. How We Share Your Information
We may share your personal information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment processors and financial institutions
- Cloud hosting and data storage providers
- Email and communication service providers
- Marketing and analytics platforms
- Customer support and booking management systems
3.2 Business Partners
We may share information with partners who help us provide Dubai attractions and luxury leisure experiences, including tour operators and hospitality venues.
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to emergency situations
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement robust security measures to protect your personal information:
- Encryption: We use SSL/TLS encryption to protect data transmission
- Secure Storage: Personal data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Audits: We conduct regular security assessments and updates
- Payment Security: Credit card information is processed through PCI-DSS compliant payment processors
Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1 Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your account information and preferences
5.2 Deletion and Restriction
- Request deletion of your personal information (subject to legal obligations)
- Request restriction of processing in certain circumstances
- Object to processing of your personal information
5.3 Data Portability
- Request a copy of your personal information in a structured, machine-readable format
- Transfer your information to another service provider
5.4 Marketing Communications
- Opt-out of marketing emails by clicking the unsubscribe link
- Manage your communication preferences in your account settings
- Contact us to update your marketing preferences
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and booking processes
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to deliver relevant advertisements
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to buy sky pool tickets online.
7. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the United Arab Emirates. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill bookings
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
When your information is no longer needed, we will securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending email notifications for significant changes
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Special Offers and Promotions
When you take advantage of our special offers, such as the 50% off discount for first-time guests who book within an hour, we collect and use your information to verify eligibility and process the promotion. This limited-time offer is subject to our terms and conditions.
13. Contact Us
Your Privacy Matters: At Aura SkyPool, we are dedicated to maintaining the trust you place in us. We continuously review and improve our privacy practices to ensure your information is protected while you enjoy Dubai's best attractions and luxury leisure experiences, including our stunning sunset pool views and exclusive rooftop vibes.